Our Privacy Policy

At Backyard Lifestyles, we are committed to providing excellent customer service and outstanding value in our products while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Backyard Lifestyles. Our Privacy Policy is explained in more detail below.

1. What information does Backyard Lifestyles collect from our online customers?

For those individuals who visit our site we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns.

2. Does Backyard Lifestyles use "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not retain any individualized information as a result of our use of cookies.

3. How does Backyard Lifestyles use the individualized information that we collect?

We and the third parties who provide services related to Backyard Lifestyles will use the information referenced above to fulfill your order and provide services related to backyardlifestyles.ca or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, website evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform.

In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We may also use that information, from time to time, to contact you concerning our products, services, sales or special promotions of Backyard Lifestyles or our corporate affiliates, including Backyard Lifestyles Ltd. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at phone number, email or online option provided below:

Call (905) 761-8930

email: info@backyardlifestyles.ca 

or contact us via our online form

We currently send emails only to those backyardlifestyes.ca customers who are interested in receiving information about our products and services. If you have previously received such emails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an email you receive from us.

4. How is the information Backyard Lifestyles collects stored, and what security procedures do we have in place to protect the confidentiality of that information?

Currently, the backyardlifestyles.ca customer information that we maintain is stored in our internet database and in our corporate customer database. We limit access to that information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy. We also require that those third parties who provide services to us and may have access to customer information (such as the third parties who provide website, customer service, data collection, storage and reporting services and mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.

5. Will backyardlifestyles.ca privacy policy change?

We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our website. A message will be displayed on our home page for a period of time that a change has been made, and the change will be highlighted within the privacy policy. You are welcome to refer to this policy each time you are visiting backyardlifestyles.ca.

If you have any questions or disputes about our Privacy Policy, please contact us.
Last updated 4/17/2013